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Notification Preferences

✉️ How to Customize the Emails Sent to Your Learners and Team

Filippo Schiano di Pepe avatar
Written by Filippo Schiano di Pepe
Updated over 3 months ago

Teachfloor now gives you full control over the emails sent from your platform.

You can:

Write your own subject lines
Edit the message content
Send test emails to yourself
Toggle emails on or off anytime
Send emails from your own address (via SMTP)
Manage notifications for both learners and team members

Let’s walk through how to make it all work.


🔧 Step 1: Open Your Notification Settings

  1. From your Admin dashboard, click Settings.

  2. Then select Notifications from the left-hand menu.

This page shows two sections:

  • 🔹 Learner Notifications — emails learners receive (like course reminders, activity updates, comments, etc.)

  • 🔸 Team Notifications — emails your instructors and admins receive (like quiz submissions, activity reviews, etc.)

You can customize each one separately.


📝 Step 2: Customize Email Content

Click on any notification type to open the editor.

  • Edit the Subject Line to fit your voice.

  • Update the Message Body with your preferred tone, language, or structure.

  • Use placeholders to personalize each email:

    • {{recipient.first_name}} → Learner or team member’s name

    • {{course.name}} → Course title

    • {{course.url.button}} → Button link to course

✨ Tip: Keep subject lines short and clear. “Your new lesson is live” works better than “Notification: A lesson has been published.”


📤 Step 3: Send a Test Email

Before you hit save:

  • Click Send Test Email on the right.

  • This sends a preview to your email so you can review it.

Great for catching formatting issues or awkward phrasing before your learners or team see it.

✨ Tip: Try sending test emails for both learner and team notifications to check the tone fits each audience.


✅ Step 4: Choose What Gets Sent (and What Doesn’t)

Every notification has a toggle.

Switch it on to activate or off to disable.

You can do this for both:

  • Learner notifications (course reminders, comments, community replies, etc.)

  • Team notifications (new quiz submissions, unread chat messages, etc.)

Some examples:

  • 📘 New Lesson Created

  • 📅 Start Course Reminder

  • 🧪 New Quiz Submitted

  • ✍️ Comment Notifications

  • 🔁 Lesson Updated

  • 💬 Unread Chat Messages

  • 🙋 Instructor Activity Review


📬 Step 5: Use Your Own Email Domain (Optional)

Want all emails to come from your own email address, not a generic one?

  • Go to White Lable settings and scroll down to SMTP Settings

  • Enter your organization’s SMTP server info

  • Now all notifications will be sent from your domain

This boosts trust and keeps your emails out of spam.


💡 Why This Is So Useful

You can now:

  • ✨ Speak directly to learners in your tone and language

  • 🌍 Translate emails for international users

  • 🧑‍🏫 Align notifications with your brand and voice

  • 🗂 Add specific instructions or learning resources

  • 🔕 Cut out email noise by disabling low-priority messages


✅ Take 5 Minutes to Set It Up

Head to Settings > Notifications now and make your email experience smoother, clearer, and more tailored for everyone—learners and your team alike.


If you have additional questions, please contact us. We will be more than happy to help.

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